-Terms and conditions
By using this website you signify your consent to this Privacy statement: Do not use this website if you do not agree with all the terms and conditions set out below.
The contents of these pages is owned in full by FOUNTAIN PEN NIBS, S.L. with NIF B-93569069, who takes responsibility of offering you all the services that here lend and to take care for all your rights as buyer according to the Law LSSI and LOPD.
The process of purchase is easy to use. Go to the website, select the products you wish to purchase and add them to your shipping cart. The shipping price will be approximate until you add the delivery address, then it will be calculated accurately.
For international deliveries we only offer one option:
-DHL courier. This service is registered, tracked and insured, so in case of lost or damage fpnibs.com will be responsible of the package and will send your order again or pay you back if required. Delivery time may vary between 2 days and 1 week.
Customized products are not returnable.
DROP-OFF WITH REQUIRED SIGNATURE.
In case of lost or damage, we have 90 days for the Postal investigation for the parcel. After 90 days we will refund your money back if the shipping is declared lost.
It will be able to return your order in 15 days after receiving it. We will return your money once we have received the articles in perfect conditions, we do not take responsibility for the sending of return.
FPnibs.com will not be responsible of any customs issue with your country.
For payment you can choose between:
- PayPal. You will need to have an account with PayPal or pay with credit card. We receive the payment inmediately and then we will send your order quickly.
- Credit/Debit Card. You can pay with major card providers. We will not record any card information.
The information that are asked you in the process of purchase is protected by law and it will not be used for any other end.
Prices shown VAT added or not depending on your IP address: if you are from an EU country the software will determine by your IP where are you connected from, so will show you the prices VAT included.
VAT for EU countries is dependig on each country VAT regulations.
Customized products are not returnable.
What we collect.-
We may collect the following information:
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather.-
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites.-
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information.-
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect.-
The table below lists the cookies we collect and what information they store: